This BMA link takes the reader to template letter that have been drawn up to help practices manage workload, and should be adapted for local use as appropriate:
Response to secondary care work transfer
Inappropriate prescribing requests
Requests to follow up investigations performed in other...
Please follow the link to access the guidance document which describes the key national requirements which clinicians and managers across the NHS need to be aware of aimed at improving the interface between primary and secondary care.
This resource is aimed at practices and individual GPs, as a single portal for the range of practical ways in which workload can be managed to deliver safe care, with examples of positive change. It is updated on a regular basis, covering areas such as:
Managing inappropriate workload;
Created: 31 March 2016 Updated: 31 October 2016
The GPC guidance Quality first: managing workload to deliver safe patient care is intended to help practices ensure that the safe provision of core services to patients remain GPs overriding core priority.