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BMA Quality first : Managing workload to deliver safe patient care

This BMA link takes the reader to template letter that have been drawn up to help practices manage workload, and should be adapted for local use as appropriate:

  • Response to secondary care work transfer
  • Inappropriate prescribing requests
  • Requests to follow up investigations performed in other settings
  • Requests for post-operative checks
  • Letter to hospital provider regarding discharge of patients after missed appointment
  • Letter to CCG regarding inappropriate workload transfer
  • Request to complete non-contractual administrative task
  • Requests for work absence sick notes for less than seven days
  • Letter to Area Team regarding delay to information request or payment
  • Letter to hospital provider regarding follow up of diagnostic test result following a patient's discharge from hospital
  • Letter to CCG in response to request to follow up investigations performed in other setting and diagnostic test results following a patients discharge from hospital

These templates can be updated to match contract breaches identified.

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