GP SURGERY PATIENT CARE CO-ORDINATOR FULL TIME VACANCY - Wilson Street Surgery

An opportunity has arisen for a Patient Care Co-Ordinator to join our friendly practice team at Wilson Street Surgery.

Duties include:

• Work with individual patients, their families and carers, using a holistic approach, to identify their goals for care, and agree a personalised care and support plan for their care

• Support delivery of these care plans by co-coordinating input from a range of different professionals and services, and helping patients and their carers/family to navigate across health and social care services

• Work as part of the primary care team, coordinating care between GPs, practice nurses, clinical pharmacists, social prescribing link worker and health coach

• Help patients to manage their needs through answering queries, being a first point of contact in the practice, and by making and managing appointments

• Undertake regular reviews of the personalised care and support plans developed with patients

• Work in line with national best practice when developing personalised care and support plans

• Work with patients over the phone and in person in the practice.

Qualifications for the role:

Essential:

• 5 GCSE passes at Grade 9-4 / A*-C, or equivalent, including Maths & English

Desirable:

• Higher level qualification such as NVQ in adult care Level 3

Qualification relevant to health or social care

You will also need to possess:

Essential:

• Excellent customer service skills

• Experience of using IT systems

• Good communication and inter-personal skills

• A great telephone manner

• An ability to use own initiative and work under pressure

• A “can do” attitude and a sense of humour

• An ability to be flexible and adaptable with working hours

Desirable:

• Previous NHS experience

As this position is for a patient-facing role working within the NHS, you will need to have received all available doses of the COVID vaccine and be prepared to receive more doses if relevant.