Complaint Management & Whistleblowing
Primary Care Development Centre (PCDC) event
Thursday 15 February 2018
This is an afternoon event.
Times: 13:00 - 16:30
Delivered by NHS England & PCDC
13:00 to 16:30
Whitemoor Medical Centre, Whitemoor Lane, Belper , DE56 0JB Venue Information
GP, Practice Manager/ Asst Practice Manager, GP Trainee, Business/Finance/Admin Manager
CCG: Erewash CCG, Hardwick CCG, North Derbyshire CCG, Southern Derbyshire CCG
- Complaints Management:
- Complaint Regulations
- Types of Complaint Management
- Openness & Transparency
- The Parliamentary & Health Service Ombudsman (PHSO)
- Support Services
- Case studies & Scenarios
- Raising Concerns
- What is Whistleblowing
- What happens to Whistleblowers?
- Why does it matter?
For full course information click here.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.