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Complaint Management & Whistleblowing

Primary Care Development Centre (PCDC) event

Thursday 15 February 2018

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This is an afternoon event.

Times: 13:00 - 16:30

Delivered by NHS England & PCDC

Session Time

13:00 to 16:30


Whitemoor Medical Centre, Whitemoor Lane, Belper , DE56 0JB Venue Information

Aimed at

GP, Practice Manager/ Asst Practice Manager, GP Trainee, Business/Finance/Admin Manager


CCG: Erewash CCG, Hardwick CCG, North Derbyshire CCG, Southern Derbyshire CCG


  • Complaints Management:
  • Complaint Regulations
  • Types of Complaint Management

     Commissioner Led

     Practice Led

  • Openness & Transparency
  • Implications
  • The Parliamentary & Health Service Ombudsman (PHSO)
  • Support Services
  • Case studies & Scenarios



  • Raising Concerns
  • What is Whistleblowing
  • What happens to Whistleblowers?
  • Why does it matter?

For full course information click here.

If you have any communication or mobility needs that the event organisers need to be aware of please contact them  in advance of the course to let them know.