Complaint Management & Whistleblowing
event
Thursday 15 February 2018
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This is an afternoon event.
Times: 13:00 - 16:30
Delivered by NHS England & PCDC
Session Time
13:00 to 16:30
Venue
Whitemoor Medical Centre, Whitemoor Lane, Belper , DE56 0JB Venue Information
Aimed at
GP, Practice Manager/ Asst Practice Manager, GP Trainee, Business/Finance/Admin Manager
Restrictions
CCG: Erewash CCG, Hardwick CCG, North Derbyshire CCG, Southern Derbyshire CCG
Overview
- Complaints Management:
- Complaint Regulations
- Types of Complaint Management
Commissioner Led
Practice Led
- Openness & Transparency
- Implications
- The Parliamentary & Health Service Ombudsman (PHSO)
- Support Services
- Case studies & Scenarios
Whistleblowing:
- Raising Concerns
- What is Whistleblowing
- What happens to Whistleblowers?
- Why does it matter?
For full course information click here.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.