Receptionist - Mickleover Surgery

Job Summary

An opportunity has arisen for an experienced medical receptionist to join our small friendly practice team at Mickleover Surgery.

Part-time 20 hours per week.

Salary from £11.45 per hour, depending on experience.

Previous experience with SystmOne in a GP Practice is preferred.

Job Responsibilities

To deliver an efficient, effective reception service to patients of the practice working within the guidelines of practice policies and protocols.

• To provide the first point of contact for patients and visitors to the practice in an efficient and professional manner.

• To handle requests for appointments and home visits in line with agreed practice protocols and procedures ensuring appropriate allocation of clinical resources to support an efficient appointment system.

• To handle patient queries and enquiries efficiently and effectively.

• To receive and communicate messages for clinicians and other members of practice and attached staff accurately and in a timely manner.

• Respond to requests for test results from patients, strictly adhering to guidelines on patient confidentiality.

• Maintain accurate computerised patient records.

• Register new patients on to clinical system in line with practice protocols.

• Amend registration detail ie change of address, name, in line with practice protocols.

• Scan clinical documents.

• Process death notifications, including sending cremation forms, invoice, medical examiner referral, coroner referral and death certificate.

• Actioning incoming emails.

• Actioning requests via the dashboard.

• Signposting when booking appointments, including DUCC appointments, Pharmacy First and First Contact Physio.

• Processing tasks in a timely manner.

• To be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied after each surgery session to provide a welcoming environment for patients, visitors and health care professionals. To ensure that all consulting rooms are kept locked when not in use.

• Recalls in line with practice protocols.

• Document processing, coding and inputting clinical data accurately and in line with practice protocols.

• Patient deductions.

• Processing work received from PCSE via the link.

• Handing & processing requests for reports, holiday cancellations etc in line with practice protocols.

• Booking of clinical appointments from waiting lists, learning disability reviews, cancer reviews, housebound reviews and med review appointments.

• To be mindful of health and safety issues ensuring both public and private areas of the practice premises are kept safe and free from hazards at all times.

• To leave premises tidy and secure and to check that the telephone system is on night service before vacating the premises.

• In accordance with instruction, carry out any relative duties which may be requested by the doctors, practice nurses, reception supervisor, assistant practice manager or practice manager and which may be properly deemed to form part of the role of the receptionist in general practice.

For a full job description please see the attached document.

Applications to be made with a CV to Angela Maine, Practice Manager at angela.maine@nhs.net.