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Complaint Management & Whistleblowing - Delivered by NHS England & PCDC

Primary Care Development Centre (PCDC) event

Thursday 19 July 2018

Views: 70

This is an afternoon event.

Times: 13:00 - 16:30

Multiple Dates and Locations

19 Jul 2018

Session Time: 13:00 to 16:30, refreshments will be provided.

Venue: Whitemoor Medical Centre, Whitemoor Lane, Belper , DE56 0JB

Aimed at: GP, Organisation / Practice Manager, GP Trainee, Admin / Asst / Business / Finance Manager

Overview:

  • Complaints Management:
  • Complaint Regulations
  • Types of Complaint Management
    - Commissioner Led
    - Practice Led
  • Openness & Transparency
  • Implications
  • The Parliamentary & Health Service Ombudsman (PHSO)
  • Support Services
  • Case studies & Scenarios

Whistleblowing:

  • Raising Concerns
  • What is Whistleblowing
  • What happens to Whistleblowers?
  • Why does it matter?

Click here for more info and to book.

If you have any communication or mobility needs that the event organisers need to be aware of please contact them  in advance of the course to let them know.