Complaint Management & Whistleblowing - Delivered by NHS England & PCDC
Primary Care Development Centre (PCDC) event
Thursday 19 July 2018
This is an afternoon event.
Times: 13:00 - 16:30
Multiple Dates and Locations
19 Jul 2018
Session Time: 13:00 to 16:30, refreshments will be provided.
Venue: Whitemoor Medical Centre, Whitemoor Lane, Belper , DE56 0JB
Aimed at: GP, Organisation / Practice Manager, GP Trainee, Admin / Asst / Business / Finance Manager
- Complaints Management:
- Complaint Regulations
- Types of Complaint Management
- Commissioner Led
- Practice Led
- Openness & Transparency
- The Parliamentary & Health Service Ombudsman (PHSO)
- Support Services
- Case studies & Scenarios
- Raising Concerns
- What is Whistleblowing
- What happens to Whistleblowers?
- Why does it matter?
Click here for more info and to book.
If you have any communication or mobility needs that the event organisers need to be aware of please contact them in advance of the course to let them know.